Technical Support

Free technical support is provided to all purchasers for the life of the product.  Email support is available 7 days a week except on holidays, at This email address is being protected from spambots. You need JavaScript enabled to view it. .  Telephone support is available Mon.-Fri. from 9:00 A.M. to 5:00 P.M. EST/EDT by calling 703-254-5860 (ext. 12).

Please provide the following information:

  • your name, email, and telephone number
  • product, including model number
  • current firmware release number
  • current software release number

(image courtesy of Danilo Rizzuti /